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Skin Friend

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Have questions about your skin, our products, or your order? We'd love to hear from you.

Contact Information

Email Us

We typically respond within 24 hours

hello@skinfriend.com

Call Us

Mon-Fri, 9am-6pm EST

1-800-123-4567

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123 Beauty Lane, Suite 100
New York, NY 10001

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FAQ

Frequently Asked Questions

Everything you need to know about our products and policies.

How long does shipping take?

Standard shipping takes 3-5 business days within the continental US. Express shipping (1-2 business days) is available at checkout. International orders typically arrive within 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, contact us for a full refund or exchange. We even cover return shipping. Please note that final sale items cannot be returned.

Are your products suitable for sensitive skin?

Yes! All our products are formulated to be gentle and non-irritating. We avoid common sensitizers like synthetic fragrance, essential oils, and harsh sulfates. Every formula is dermatologist-tested and suitable for sensitive skin types.

How do I know which products are right for me?

Take our Skin Quiz for personalized recommendations, or reach out to our team for a free consultation. You can also check our product pages for detailed information on skin type compatibility and concerns addressed.

Do you offer samples?

We include free samples with every order over $50. You can also purchase our Discovery Set, which includes travel sizes of our bestsellers so you can try before committing to full sizes.

Are your products pregnancy-safe?

Most of our products are pregnancy-safe, with the exception of our Gentle Retinol Serum. We always recommend consulting with your healthcare provider before starting any new skincare routine during pregnancy or breastfeeding.

Still Have Questions?

Our customer care team is available Monday through Friday, 9am to 6pm EST. We typically respond within a few hours.

Email Us

Skin Friend

Clean, effective skincare formulated with your skin's health in mind. Because great skin starts with great ingredients.

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